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Troubleshooting Information
Axis
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& Halo
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Troubleshooting FAQ
Curve
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Troubleshooting FAQ
Prism
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Troubleshooting FAQ
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My Patio Heater Won't Light
Possible Causes
Debris around Pilot
Loose fuel connection
Thermocouple is bent or damaged
Gas leak in the line
Lack of fuel pressure
Solutions
Clean dirty area
Tighten connection
Contact customer service
Check connections
Fuel tank is near empty
My Pilot Will Not Stay Lit
Possible Causes
Gas valve may be OFF
Tank fuel is Empty
Air in the Fuel Supply
Loose Connection
Solutions
Turn the Gas Valve ON
Replace the Fuel Tank
Purge Air from lines
Check all Fittings
Burner Will Not Light
Possible Causes
Fuel Pressure is low
Control Valve is not ON
Thermocouple is Broken
Pilot Light assembly is bent
Solutions
Fuel tank is near empty
Turn valve on
Contact customer service
Contact customer service